Technical Support Engineer (service Desk Engineer) - Bangalore

Technical Support Engineer (service Desk Engineer) -

Bangalore

Company- Oracle

Note: Freshers can also send your resume.


Job Description
As part of the Global Service Desk within Oracles Global Information Technology organization, you will be responsible for the front-line remote support of IT End user services across Oracles worldwide business. The role will consist of:

Assess and resolve interruptions or reductions of IT services
Analyze, validate and document service requests as part of the incident management lifecycle
Follow standard practices and procedures to identify system issues and escalate them it required
Review, understand, apply and suggest improvements across all tools, work instructions and operating procedures used within daily operations.


Qualifications, Education and/or Certifications

Bachelors degree in computer science, engineering, math, physics or related technical field.
1+years of related work experience. (Call center experience, handling all IT related issues globally)
ITIL Foundation Certification

General

Excellent written and verbal English communication skills.
Be able to effectively communicate with people on both a technical and non-technical level.
Ability to work within a global, remote workforce.
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided.
A focus on customer service / satisfaction.

Specific

Technical understanding and practical application of end user support for:
Application support, MS Office, Internet browsers, email applications
Operating systems, Windows, Linux, Mac OS, mobile applications
CRM, ERP, sales and financial applications
VPN, Remote support tools, networking protocols
Desktop, Laptop, mobile devices, printer
Anti Virus and encryption software
Basic network troubleshooting
Experience in Chat support will be an added advantage
Knowledge content

Duties

Duties include, but are not limited to:

Handle incoming end user phone calls, Working on web SRs and chat requests in accordance to SLA and quality standards
Cross organizational (LOB) engagement
Participation in projects aimed at increasing operational excellence

This Job may warrant for working in shifts depending on the requirement (Evening, Night) May be rotational as well as fixed.

Contact Details

Recruiter Name:Nishant Goel

Contact Company:Oracle India Pvt. Ltd.

Email :nishant.goel@oracle.com

Address :Oracle Technology Park # 3, Banerghatta Road