Amazon Interview Invite - KDP Support Analyst

Time: Walk-In Between  10:00 AM to 12:30 PM

Interview Process:

·       System based Voice Assessment.  

·       Managerial interviews.


Eligibility:

·        Fresher's or Candidates with 0-1 year experience.

·       Candidates must have completed graduation

·        Willingness to work Night Shifts

·        Candidates who can Join Immediately

Building Address

Amazon Development Centre India Pvt Ltd

Bldg no. 12-C, 2nd Floor, Mind Space

Raheja IT Park, Madhapur

Ranga Reddy District, Hyderabad – 500081

(Telangana State, India)

Ph: +91-40-67915000    

Valid ID proof needed: Carry a valid photo identification proof (Driver License, Aadhar Card, Pan Card or any other Government recognized photo identification)

Note: Candidate please mention “KDP” on top of your resumes.

Job description

Amazon's Kindle Direct Publishing (KDP) is a self-service publishing platform for publishing e-books to the Amazon Kindle store. The KDP Support Analyst will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Analyst will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to, such that the system works smoothly. Opportunities await strong candidates looking for a fast-growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that is changing the way people read.

Basic Qualifications

·       Should be willing to work night shifts.

·       Excellent written and verbal communication skills required. 

·       Must be able to interact with external parties like customers and suppliers comfortably. 

·       Process and respond to phone calls and emails received from publishers.

·       Respond to queries sent to the KDP forums.

·       Investigate payment concerns brought up by customers.

·       Route payment concerns to Accounts Payable.

·       Reprocess stuck books through the system.

·       Route issues and bugs that need engineering expertise to the development teams.

·       Remove certain content as it is identified by the QA team. 

·       Notify vendors that their content has been removed.

·       Maintain and improve a knowledge base with unique vendor requests and their solutions.

·       Work on developing responses to common questions

·       Work with operations manager in documenting process flows.


Preferred Qualifications

·       Additional computer skills certifications in web technologies are preferable.

·       Demonstrated experience of at least 1 year in a customer or supplier-facing role requiring email, voice or message board type of interactions.

·       Experience in a technical support process, especially for web-enabled software products or services is highly preferred.

·       Experience in email and international phone-based customer service.

·       Should be able to understand a complex problem and respond to publishers.

·       Basic familiarity with web technologies and HTML is highly desirable.

·       Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.

·       Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.


Kindly acknowledge this mail and confirm your participation at the earliest. Candidates who have attended an interview for the same role in the last 6 months are not eligible to reapply. Please write back to me if you require further clarifications in this regard.


Please ask for Bablee Sharma upon Reaching the Venue


Thanks & Regards,

Stephy Janet. E

Recruiting Coordinator | Intl Corp/Kindle Content | India
SJJANET@AMAZON.COM