Work with Dell as Customer Care Associate for any degree graduates

Dell Inc, which is an American Privately owned Multinational computer technology company based in Round Rock, Texas, United States, is founded on 1st February 1984, at Texas, United States, by Michael S.Dell. Dell develops, sells, repairs and supports computers and related products and services. More than 103300 people are employed in Dell worldwide and it is the one of the largest technological corporations in the world. Dell was listed at number 51 in the Fortune 500 list, until 2014

Job ID:                    15000VA9

Level of Entry:      Entry Level

Headquarters:       Texas(USA)

Salary:                    As per Company Terms

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Job Description:

Organisation Name: DELL

Type of vacancy: IT Vacancy

Vacancy Name: Customer Care Associate

Experienced Required: Fresher

Educational Qualifications: Bachelor/Master's Degree

Location of Vacancy: Hyderabad

Date of Issue: 30 September 2015

Ending Date to Apply: As Early as Possible

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Basic Qualifications: 

• Candidate should have Strong telephone etiquette skills.
• Should possess Excellent verbal and written communication skills.
• Good knowledge of Dell products, customer service, policies and procedures.
• May require advanced industry/ internal certifications applicable to the role.
• Begin to develop Sales skills.
• Should Possess Solid computer skills.

Job Responsibilities:

• Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
• Remains knowledgeable of Dell’s product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks the issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Responsible for selling a defined set of products and services
• Identify customer needs / requirements and recommend solutions
• Reviews and distributes pertinent cross-functional information.

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