Amazon is hiring for Non-Technical Process for Hyderabad Location

Interested in making a career with Amazon?



Amazon is hiring for Non-Technical Process for Hyderabad Location, this is a Contract Role for a period of 6 Months.  Please find below Job description and eligibility. Please drop into the below venue if you are interested in applying for this position.

Interview Date: 10th March 2018

Walk-In Time: 10:00 AM - 3:00 PM

Venue:

Amazon Development Centre India Pvt Ltd

Building no. 12-C, 2nd Floor, Mindspace

Raheja IT Park, Madhapur

Ranga Reddy District, Hyderabad – 500081


Job Description

CSP Support Analyst

Through Create Space services, one can sell books, CDs, and DVDs for a fraction of the cost of traditional manufacturing, while maintaining more control over their materials. We make it simple to distribute publisher’s books, music, and video through Internet retail outlets, their own website, other bookstores, retailers, libraries, and academic institutions.

The Create Space Support Analyst will serve as the primary support interface for publishers & vendors using the Create Space services and ensure all their concerns are duly attended to such that the system works smoothly. 
Opportunities await strong candidates looking for a fast-growing, dynamic, challenging, innovative, and fun work environment. 
This is a unique opportunity to be a part of a revolutionary product that will change the way people read.


Process and respond to phone calls and emails received from publishers.
Experience in a technical support process, especially for web-enabled software products or services is highly preferred

Experience in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers / external parties is highly preferred.

Excellent verbal and written communication skills required. Must be able to interact with an external party like customers and suppliers comfortably
Should be willing to work night shifts.

Should be able to understand a complex problem and respond to publishers.

Basic familiarity with web technologies and HTML is highly desirable
Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on a course of action on when and to whom to escalate
Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner

Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required
Eligibility

• Candidates must have completed graduation, 2017 pass out’s must have the provisional certificate or consolidated mark sheet
• Fresher’s or candidates with 0-3 years of work experience can apply
• Candidates must be willing to join immediately

Interview Process

• System based Voice Assessment.
• Face to Face Interviews.

Kindly acknowledge this mail and confirm your participation at the earliest. Candidates who have attended an interview for the same role in the last 6 months are not eligible to reapply. Please write back to me if you require further clarifications in this regard.


Please ask for Ruban upon Reaching the Venue, Candidates without interview invite will not be allowed to be part of the interview process.   Please carry a valid ID Proof


Thanks & Regards,

Stephy Janet. E

Recruiting Coordinator | Intl Corp/Kindle Content | India
SJJANET@AMAZON.COM