Direct walkin 3rd July to 7th July 2017 on Amazon hiring for Support profile

#Hyderabad_Walkin : Amazon hiring for Support profile !

Direct walkin 3rd July to 7th July 2017 (Monday to Friday)
Timings: 10AM to 3PM

We invite Freshers and Experienced candidates with good communication skills for below role.

Current Role :Customer Service Associate

Qualifications required:

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

Compensation details: INR 1.95 to 2.8LPA

Additional benefits - Transport Allowance (If applicable), Night Shift Allowance, Sodexo Meal Coupons, Over Time Benefits.

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge & Skills Required
Communication Skills:
Willingness to work in 24*7 enviornment

Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Venue: Amazon Development Centre India Private Limited, 9th and 10th Floor, Building No.9,, Raheja Mind Space,, Madhapur, Hyderabad, Telangana - 500081,India