Concentrix hiring Technical Support Engineer(Networking)

#Chennai_Walkin : Concentrix  hiring Technical Support Engineer(Networking)

Walkin on Monday to Friday !   time : 11.00 am to 3.00pm

Concentrix is hiring for Enterprise Technical Support Chennai

CTC Offered : 3.00 to 3.8 lacs

Job Title Technical Support Engineer

Location - Chennai

'A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism'

Job Description

As a Technical Support Engineer you will be Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA, following internal process & keeping self-updated. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong technical problem solving skills; and be someone who embraces challenges.

Requirements:

Good written and verbal communication skills
Ability to work well under pressure with high attention to detail
Ability to proof own work
Good interpersonal skills
Good Team player
Adaptability / Flexibility
Ownership and initiative
Willingness to work in a 24/7 shift environment

Required Skill set:

Knowledge in Networking, Operating systems, Server Technology, Hardware storage & System Securities
Networking domain knowledge including TCP/IP protocols
Experience resolving system crashes and hardware related issues
Understanding of Storage Hardware Architecture (Partitioning / RAID)
Excellent knowledge of Operating Systems including (Windows 2012, 2008, Windows 8+ / Linux, UNIX)
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations

Educational Qualification:

Bachelors Degree/Diploma Holders/Under grad with relevant work experience
CCNA / CCNP certification will be an added advantage

Shifts: Must be fine to work in rotational shifts.

Interview Schedule day : Monday to Friday

Interview time : 11.00 am to 3.00pm

Venue:

Concentrix Technologies,
5th floor Fortune towers,
200 feet radial road,
Kovilambakkam, Chennai - 600117.
Should you need any further information kindly respond to this email.
NOTE - Bring your Aaadhar number(mandatory)