Drive for Non Voice Process at Knoah Solutions Pvt Ltd.

Venue:

Knoah Solutions Pvt Ltd, 4th Floor, Maximus Towers 2A, Mindspace IT Park, Hi-tech City, Hyderabad, Telangana 500081.

Interview Date and Time

Date: June 19th & 20th, 2017

Time: 11:00AM-3.00PM

You may refer your friends also for this position. Freshers are welcome.

CTC-Best in the industry, Opportunity to earn good incentive, periodic hike, free cab facility (Home pick & Drop).

Transportation limit &

Within 30 Kms

Age Limit- 30 Years

Reference on Resume: Shabia

Job Description:-

As Technical Support Associate, you are expected to address customer challenges and queries through non voice support (chats) and ensure effective resolutions to the challenges the customer encounters.

Ensure customer satisfaction and quality parameters are met for the resolutions provided

Ensure that you delight customer and help in retention by providing customer experience.

Roles & Responsibilities:

Effectively address customer queries by understanding challenges faced by the customer

 Ensure you meet set process for addressing customer queries

Understand customer expectation clearly through effective probing

Document reasons for customer dissatisfaction for all the queries and the challenges faced

Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis

Set high levels of performance standards for the given process/account

 Ensure you understand expected performance standards and metrics to be achieved for a given process/account

Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight

 Follow the learning management process to remain current and updated on required skills and knowledge required for the position

Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account

Bring right attitude to the work place that complements and enhances the work culture

Eligibility & Competency:

Excellent written and verbal communication skills

Any UG/graduate can apply

Candidate with 0- 4 years experience in BPO Industry

Knowledge on networking concepts & Technical troubleshooting ISP issues /DTV/ Blue Ray Players

Typing Speed above 30 wpm

Willing to work in Night Shifts or rotational shifts (24/7)

Freshers Welcome

Interview Rounds:

English proficiency test (Basic questions in English grammar, vocabulary, reading comprehension, true/false, fill in the blanks, paragraph writing etc

Chat simulation assessment (Candidates need to chat with a person, this assessment is conducted to asses written communication skills)

Written technical test (Written assessment on networking concepts & Technical troubleshooting ISP issues /DTV/ Blue Ray Players etc...)

Typing Test (30 plus words are required per minute)

Ops round (Fitment in to the program)

Final HR

(Carry updated CV, along with passport size photograph and original ID proof to the Interview)

Please ignore the email, if the opening is not relevant!!!

Fluent in English Spoken skills Good comprehension skills Customer-centric approach Must know basic PC/Internet skills Trainable personality/attitude Typing skills - 30 WPM Interested candidates can share their resume to below given email id

Shabbia

44309780

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