Amazon Mega Walk-in Drive for Freshers and Experienced candidates up to 10 Dec 2016

Amazon Mega Walk-in Drive for Freshers and Experienced candidates with good communication skills for Customer Service role.

(Freshers / Experienced) Walk-In : Customer Service Associates (Email, Chat, India Voice and International Voice) @ Hyderabad

Job Position : Customer Service Associate (Email, Chat, India Voice and International Voice)

Job Designation : Associate / Senior Associate (Non-Technical)

Job Category : ITES | BPO

Walk-In Location : Hyderabad, Telangana

Job Location : Hyderabad, Telangana

Compensation :

• # 173000/- to 350000/-
• # Additional benefits: Transport Allowance, Night Shift Allowance, Sodexo Meal Coupons, Over Time Benefits & Performance incentive (if applicable).

Qualification - Eligibility Criteria : (Mandatory) 

# Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Desired Experience : 0 to 5 Years

Key Skills : Customer Focus, Customer Service, Customer Care, Customer Support, International BPO, International Voice, Email Support, Chat Support, Voice Process

Knowledge and Skills Required :

• # Communication Skills: 
• - Excellent communication skills (written and verbal)
• - Ability to communicate correctly and clearly with all customers
• - Excellent documentation skills
• - Good comprehension skills ability to clearly understand and state the issues customers present
• - Ability to concentrate follow customers issues without distraction to resolution
• - Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• - Work successfully in a team environment as well as independently
• # Computer Knowledge/Skills: 
• - Ability to use a desktop computer system
• - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• - Excellent typing skills
• - Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
• - Demonstrates an ability to successfully navigate websites
• - Demonstrates a proficient knowledge of email applications
• - Demonstrates an ability to learn in various media
• - Ability to successfully adapt to changes in the work environment
• # Customer Focus: 
• - Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• - Ability to empathize with and prioritize customer needs
• - Demonstrates interpersonal skills with a diverse customer base
• - Demonstrates conflict resolution, negotiation, and de-escalation skills
• - Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• - Ability to determine customer needs and provide appropriate solutions
• - Maintain regular and reliable attendance, including the daily schedule as assigned
• - Flexible with the working schedule; may be expected to work weekends, holidays and events
• - Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
• # Problem Solving Skills: 
• - Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
• - Ability to approach problems logically and rationally
• - Action oriented and self-disciplined
• - Organized and detail-oriented
• - Ability to quickly and effectively prioritize work time in various departments to meet business need
• - Ability to maintain composure in highly escalated situations
• - Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Please Carry below documents (mandatory) :

• # Updated Resume Copy
• # Passport Size Photograph
• # Original Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates applied in last 3 months spans are not Eligible for CS or any other role.

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Date : From 5th December 2016 to 10th December 2016 (Monday to Saturday)

Walk-In Time : 10 AM to 3 PM only

Walk-In Venue : 
Amazon Development Centre India Private Limited, 
Building No: 9, 10th floor, Mind Space IT Raheja Park, Hitech City, 
Hyderabad - 500081
Contact Person : Imran