Wipro Reffral Opening for Sub Stream Engineer for All Graduates

Mandatory Skills:
Antivirus

Desirable Skills:
Hardware Modelling, Desktop Support, CSAT

Job Description:

• Excellent in Communication Skill, that is English 
• 
  
• Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard softwareâ¿¿s, Antivirus
• 
  
• Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)
• 
  
• Work as a team member, providing support to colleagues as and when required.
• 
  
• Should be flexible and ready to work on Voice supports.
• 
  
• Engineer should be ready to work in Shift 24 /7 
• 
  
• Awareness on the hardware and OS 
• 
  
• Sound knowledge of windows 8 .1 and  windows 7
• 
  
• Should have knowledge on the SLA and ticketing system
• 
  
• Answer help desk lines
• 
  
• Handle Help Desk ticketing system, log the ticket on behalf of end user
• 
  
• To take the CSAT survey

Follow up on the incidents:

• To prepare the Dashboards needed for Day to Day Operation 
• 
  
• Should have knowledge of work and excel 
• 
  
• Should have good communication Skill.

Apply From Here