Service Desk Engineer posts at Vodafone for fresher/exp graduates

Vodafone Group, which is a British Multinational telecommunications company is founded on September 16, 1991, in Newbury, UK, by Ernest Harrison, Gerry Whent. It's Headquarters is in London, United Kingdom.Vodafone owns and operates networks in 21 countries and has partner networks in over 40 additional countries. It is the world's 2nd-largest mobile telecommunications company measured by both subscribers and 2013 revenues and had 434 million subscribers as of 31 March 2014

Job ID: VOD000A4F

Level of Entry: Entry/Experienced Level

Headquarters: London

Salary: As per Company Terms

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Job Description:

Organisation Name: Vodafone

Type of vacancy: IT Vacancy

Vacancy Name: Service Desk Engineer

Experienced Required: Fresher/Experienced(0-2 years)

Educational Qualifications : B.E / B.Tech / B.Sc

Location of Vacancy: Bangalore(India)

Date of Issue: 30 Sep 2016

Ending Date to Apply: ASAP

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Essential Qualifications: 

• B.Sc. or  Computer Engineering or Computer Science 0 / 2 year IT experience (Familiar with Service Desk/Helpdesk support field)
• Excellent written and spoken English is a must Level 6) preferred
• Organized for working in a global cooperative team environment.

Job Responsibilities:

• Receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules
• Open tickets based on received phone calls, emails or fax
• Monitor and track ticket system, email system, phone and fax for incoming Incidents and Requests
• Enrich tickets with additional information if required and/or needed
• Dispatch Incidents and Requests to next level of support including call out
• Inform IMS (Incident Management and Support Team) via phone about Critical Incidents
• Inform Incident or Request Originator about updates and progress
• Review ticket answers from underlying support levels
• Answer Incidents and Requests back to originator

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