Level of Entry: Entry / Experienced Level
Headquarters: California(USA)
Salary: Depends on Company Terms
Job Description:
Organisation Name: VMware
Type of vacancy: Core Vacancy
Vacancy Name: Technical Training Specialist
Experienced Required: Fresher / Exp
Educational Qualifications: Bachelor's/Masters Degree
Location of Vacancy: Bangalore(India)
Date of Issue: 29 January 2016
Date of Issue: 29 January 2016
Essential Qualifications:
- Work with VMware's internal readiness team (BRIDGES), technical publications, Education and systems engineering to ensure consistency of product documentation and training materials to exploit opportunities for reuse of these materials. Investigating, developing, and implementing programs for alternative education channels for customers and strategic partners, such as online webinars, eLearning, and technical awareness seminars
- Assist in interviewing and selecting new technical trainers
- Mentor new trainers/developers, and provide support to other trainers/developers, especially those based on-site
- Partner with Sr Support Engineers to gauge the pulse and need of the customer and tie that back into courses and classroom delivery
Job Responsibilities:
- Technical Training development & instruction
- Deliver technical courses for Internal employees, and sometimes to customers, partners, distributors
- Conduct train the trainer sessions for courses developed
- Collaborate with course developers to improve training materials and delivery
- Develop expertise in VMware products and become an SME, either in in the EUC Horizon technical area, vSphere or Cloud automation.
- Become a VCI within 6 months of joining the team
- Participate in post mortem meetings of courses delivered and provide feedback to improve courses and curriculum
- Become an SME on a minimum of 2 products
- Spend time on the floor with escalation engineers and engineers to handle SRs and understand the GSS training needs
- Delivery of PSO education classes to GSS Technical Staff.
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