Work with Cisco as Technical Support Engineer for Experienced graduates at Bangalore

Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. It is Founded on  December 1984, by Sandy Lerner, Leonard Bosack.

Job ID:                    R1002777(316676200)

Level of Entry:      Experienced Level

Headquarters:       California(USA)

Salary:                    Depends on Company Terms

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Job Description:

Organisation Name: Cisco

Type of vacancy: IT Vacancy

Vacancy Name: Technical Support Engineer

Experienced Required: Experienced

Educational Qualifications: Any Degree Graduate

Location of Vacancy: Bangalore(India)

Date of Issue: 31 December 2015

Ending Date to Apply: As Early as Possible

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Essential Qualifications: 

• Excellent communication and customer handling skills 
• Ability to analyse, configure and troubleshoot large networks. 
• Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone. 
• Very strong problem solving skills--will be utilized often as this position covers all Cisco Switching platforms & technologies. 
• Working knowledge of handling network down situations--this role will be handling S1/S2 Service Requests with limited supervision. 
• In depth understanding of troubleshooting methodology and case management tools. 
• CCIE R&S or other top level industry certification (MCSE, SUN, Linux, VMware) is highly desirable. Windows/Unix/Linux skills is also highly desirable 

Job Responsibilities:

• Solves product and network problems of high complexity by quickly isolating and resolving issues 
• Increase customer network uptime by providing independent consultation to solve complex network and product problems 
• Effectively utilizes Cisco’s world class lab facilities to simulate customer network issues 
• Provides systems/product training and intellectual property material. 
• Single point of contact for network problem resolutions - manage, troubleshoot, and resolve issues 
• Submits complete and correct defect reports in area of Interest

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