Jobs at Hp for fresher/Exp graduates as Technical Support Representative

The Hewlett-Packard (HP) company that is an American global Information technology company whose headquarters is in Palo Alto, California, United States, develops and provides a broad range of hardware and Software products and related services to the Clients.

Job ID:                    1501416(9783743)

Level of Entry:      Experienced level

Headquarters:       California

Salary:                    As per Company Terms

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Job Description:

Organisation Name: Hewlett-Packard (HP)

Type of vacancy: IT Vacancy

Vacancy Name: Technical Support Representative

Experienced Required: Fresher/ Experienced(0-2 years)

Educational Qualifications: Diploma / B.E / B.Tech

Location of Vacancy: Gurgaon

Date of Issue: 19 January 2016

Ending Date to Apply: As Early as Possible

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Essential Qualifications: 

• Proficient in professional oral, written and telephone communication skills.
• Fundamental presentation skills.
• Ability to gather relevant information systematically and to solve problems, anticipate needs, develop and propose solutions and gain agreement.
• Ability to build and maintain ongoing relationships with customers, peers and support partners.
• Ability to effectively interact and communicate with people at all levels.
• Perform reporting and administrative functions. Manage time effectively.
• Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements.

Job Responsibilities:

• Interact with Customer to ensure Customer satisfaction following established procedures.
• Perform installations, reinstallations, maintenance, and repairs on Customer equipment.
• Configure system hardware, software and network components.
• Deliver standard services.
• Provide advanced product support for volume products.
• Provide break-fix reactive support and installation for low-end/mid-end and high-end products.

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