Accenture Jobs for Fresher/Exp Graduates as Workforce Associate at Philippines

Accenture which is an Irish multinational technology service, management consulting and outsourcing company is founded in 1989. It's founders are Clarence DeLany, Arthur E.Andersen. It is headquartered in Dublin, Republic of Ireland.

Job ID:                     J1672

Level of Entry:      Entry/Experienced level

Headquarters:       Ireland

Salary:                     As per company Terms

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Job Description:

Organisation Name: Accenture

Type of Vacancy: IT Vacancy

Vacancy Name: WorkForce Associate

Experience Required: Fresher/Experienced

Educational Qualifications: Bachelor's Degree

Location of Vacancy: Cebu(Philippines)

Date of Issue: 20 January 2016

Last date to Apply: ASAP

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Basic Qualifications:

• Graduate of any Bachelor’s degree 
• Preferably with at least 6 months’ work experience in the BPO industry.
• Workforce experience is a plus.
• Proficient in Microsoft Excel.
• Basic analytical and math skills.
• Good written and verbal skills.

Additional Eligibilities:

• Responsible for the achievement of customer support Service Levels by managing interval performance or operations to ensure optimal performance
• Performs real-time support to Operations and advanced coordination of all on-line and off-line activities
• Communicates proactively to management operations and team members regarding intra-day performance and challenges i.e. providing direction, guidelines, performance update to hit service level goals, reporting phone, tools or network outages; making suggestions for corrections to any issues
• Analyzes the impact of actual volumes, AHT, shrinkage, on the budget staffing requirement. Reports and manage operational forecast variance to plan 

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