DynPro India Pvt. Ltd, Bangalore hiring freshers for various positions

Company Name: DynPro India Pvt. Ltd.

Job Location: Bangalore

Experience: Freshers

Job Description:

• Technologist to respond to the incidents/issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support. 
• Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the item to right assignment group. 
• Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation. 
• Provides resolution to customer based on in scope processes 
• Follows the incident life cycle as defined by process viz - logging the event with appropriate priority, categorization and documentation, performs follow up on all necessary activities as identified in the process with the customer to ensure timely closure.
• Technologist continually upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, the resolution on call and customer service scores. 
• Assists with monitoring and tracking incidents to ensure resolution occurs within the client Service Level Agreement. 
• Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.

Skill Requirements:

• Incident management and usage of ITSM 
• Excellent communication skills, with a neutral accent. 
• Excellent written communication skills with email etiquettes. 
• Good problem solving and analytical skills 
• Excellent customer service skills 
• Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required.

Support Type / Hours:

• Predominantly Voice Interaction support and also through email, chat & remote support. 
• 24x7 Support, shifts based on the roster. This role requires working in US / Night shifts and weekends and on national holidays. 
• 10 hours shift with 1-hour break split into two short breaks and one lunch breaks. 
• 5 days working per week, with weekly offs based on the roster.

Educational Requirements: 

• Bachelor degree.
• (10+2+3) If diploma.

Additional Skills:

• Technical certification like A+, Network +, Security +, CCNA, MCP, MCSP, etc.

If you are interested, send your profile to below given Mail ID

Applying Candidates can also contact on Below given Phone Number

Contact: 
Name: Manish
Executive - Talent Acquisition
DynPro India Pvt. Ltd.
#101, 1st Floor, The Estate, Dickenson Road,
Bengaluru - 560 042, KA
Tel no. : 080-30795072
Phone:080-3079 5000
URL: www.dynproindia.com

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