Technical Support Associate posts for Freshers at IBM Hyderabad

International Business Machines Corporation(IBM) is an American Multinational technology and consulting corporation, with Headquarters in Armonk, New York. IBM is present from 1992 in India.IBM Global Business Services helps clients solve complex business and technical issues. 

Job ID:                            181352BR(194616)

Level of Entry:              Entry / Exp Level

Headquarters:              New York

Salary:                            As per company terms 

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Job Description:

Organisation Name: International Business Machines(IBM)

Type of vacancy: Tech Support

Vacancy Name: Technical Support Associate

Experienced Required: Fresher / Exp (0-2 Years)

Educational Qualifications: B.E/B.Tech/M.E/M.Tech/MCA

Location of Vacancy: Hyderabad

Date of Issue: 1 October 2018

Ending Date to Apply: As soon as possible

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Essential Qualifications: 

• 0 to 2 years of experience with good communication skills
• Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
• Ability to work well in a fast-paced environment
• Demonstrable ability to handle various tasks or projects with changing priorities.
• Time management and prioritization skills.
• Utilize available time efficiently in order to achieve effective and efficient results
• Ability to assemble a complete and accurate problem/symptom description of reported issues.
• Ability to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Ability to listen to and work with customers in real-time to resolve issues.
• Knowledge in commercially standard software applications and major desktop operating systems.

Job Responsibilities:

• Awareness of basic networking concepts and technologies.
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc.
• Questioning/probing skills, as relevant to the issue and level of the caller
• See opportunity and implement process improvements
• Ability to meet a set of defined account agent productivity measurement
• Flexibility around working in shifts.

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