Openings for Help Desk & Clinical Analyst @ C3i Support Type: International Voice Process

Openings for Help Desk & Clinical Analyst @ C3i

Support Type: International Voice Process (Technical & Customer Support)

Walk In dates: 31st July'2017 (Monday), 1st August’2017(Tuesday) & 2nd August’2017 (Wednesday)

Walk in Time: 10.30 AM to 3.30 PM IST.

Location - C3i Solutions

2nd Floor | Orion Block | VBIT (Ascendas) Park | Hi-Tech City | Hyderabad |India | www.c3isolutions.com

Land Mark - Beside In Orbit mall

 Candidate Checklist:

*Candidates are requested to bring-2 copies of resume

*A valid photo identity card

*Printout of this email for security reasons.

Job Requirements

*Excellent verbal and written communication skills in English.

*Flexibility working in night & rotational shifts.

*Fresher's & Experienced.

Knowledge required for applicants applying for technical process:

Laptop's , Iphone / Ipads mobility issues, Printer, Scanner, LAN, WAN, Outlook issues, Wifi connectivity issues, Router's issues, VPN, DNS, Internet applications, Internet Concepts, Knowledge of IP, Basic troubleshooting Skills, Blue screen & Black screen Error.

Education

Any Undergrad/Graduate

Package:

For Fresher: Home Pick & Drop Transport, Annual Bonus 0 to 15% of the CTC

2, 70,000/- for first six months

3, 00,000/- after six months (Based on performance)

3, 50,000/- after the next six months (Based on performance)

For Experienced applicants: Home Pick & Drop Transport, Annual Bonus 0 to 15% of the CTC

3, 00,000/- for first six months

3, 50,000/- after six months (Based on performance)

Feel free to share the walk in update with the other job seekers you know.

Rounds of interview:-

1.HR Round

2. Process Round

3. Operations Round

4. Versant/ Communication Round

Job Summary

• Provide comprehensive support services to support center customers

• Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc.

• Take all steps to issues reported to them and resolve or escalate to the appropriate contact.

• Use all available Knowledge Management Tools during the call

• Take all necessary steps to ensure customer satisfaction at the end of the call