capgemini hiring Desktop Support Engineer for all graduates

Desktop Support Engineer-6 months to 4 yrs- Hyderabad.

Job Description:
We are hiring  Desktop Support Engineer  in a contractual role  

Job Specification:

• Remotely resolve issues faced by users related to their desktop/laptop. Create ticket and troubleshoot and/or assign it to the relevant resolver group.
• Basic IT and technical knowledge. (Desktop troubleshooting skills)
• Basic network knowledge and troubleshooting skills.
• Ability to interpret technical information and present it in simple terms for a less technically aware audience
• Contextual ticket prioritization understanding.
• Understanding of the client benefit and loss matrix
• Basic business process knowledge.
• Understanding of the business value stream.
• Should be a fast learner.
• Eagerness to resolve an issue
• Logical bend of mind
• Strong Knowledge of MS Office 2007/2010 (Excel (Including VBA / Macro), Word, PowerPoint, SharePoint, Outlook, Internet Explorer)
• Capability of Troubleshooting Technical Issues and resolving in proper time
• Solution searching capabilities for technical issues

Experience- 6 months to 4 yrs

Location-Hyderabad

Primary Skills:

• Good communication skill
• Willing to work in 24*7 shift.
• Should be able to lead a conversation and take control of the conversation.

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