HCL jobs for fresher graduates as graduate engineer trainee at chennai

HCL Technologies Limited is a global IT services company, headquartered in Noida, Uttar Pradesh, India. It is founded on November 12, 1991, by Arjun Malhotra, Shiv Nadar.

Job ID:                    2394982

Level of Entry:      Entry  level

Headquarters:       Noida(INDIA)

Salary:                    As per Company Terms

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Job Description:

Organisation Name: HCL Technologies

Vacancy Type: IT Vacancy

Vacancy Name: Graduate Engineer Trainee

Experienced Required: Fresher

Educational Qualifications: B.E / B.Tech

Location of Vacancy: Chennai

Date of Issue: 31 January 2015

Ending Date to Apply: As Early as Possible

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Essential Qualifications: 

• Provide incident report to problem management 
• Good communication skills (written & verbal) 
• Good understanding of ITIL processes 
• Good team member 
• Should be a self-starter-lndependently resolve tickets within SLA 
• Adheres to standard operating procedures / work instructions 
• Follow the escalation process 
• Follow the shift hand-over process 
• Update worklogs 
• Categorizes as per CTI as appropriate 
• Update the knowledge base 
• Coaching freshers to be independent 

Job Responsibilities:

• Monitoring of tickets and taking the actions necessary to meet service targets 
• Central Communication point for Major Incidents. Willing to work in 24/7 shift. 
• Respond to user escalations and engage functional escalation and service delivery management as required 
• Responsible for escalating Incidents and User Service Requests within their organization to drive resolution 
• Manage major incident bridge as needed 
• Participate in incident management meetings with customer and internal teams 
• Identify and drive process improvements 

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